Our Products

Omni-channel platform to simplify your support functions

Listen & engage with your customers on 20+ channels including WhatsApp, social, email, calls, Amazon, website, app, etc.
Automate using 3000+ workflows, collaborate with teams, gather extensive analytics & get a 360 degree view with our unified solutions.


Ace customer engagement with the fastest communication channel

Combine AI chatbots with human-driven live chat across Website, App & WhatsApp.
Capture leads, faciliate transactions, send notifications & resolve customer queries in real-time with easy-to-build workflows & advanced routing mechanisms.


Drive necessary action by capturing customer feedback at every touchpoint

Trigger feedback surveys across the customer journey (NPS, CSAT, CES) via Email, SMS, WhatsApp, Kiosk, etc.
Identify the key moments of delight & discontent of your customers & apply smart rules to convert these insights into meaningful actionables.


Turn data into insights

Powerful customer engagement hub; Unified 360° profile of customers
Create micro-segments based on customer behavior to maximize marketing ROI
Create CXO views and arm yourself with actionable insights


Get a 360-degree view of distinct functions within your organization

Setup a command centre with powerful visualizations & real-time trends unlocking the potential of cross-functional data from customer service, sales, marketing, feedback, etc.
Gather transformative insights & take data-driven decisions from any screen, anywhere!


Hear from our customers

Trusted by market leaders across industries

See What OneDirect Can Do For You