Resource Library

  • All
  • Article
  • Case Study
  • Interview
  • Video
  • Review
  • OneDirect, customer experience management platform organized Quest 2016

  • Aircel Case Study: Turning a customer service challenge into an opportunity

  • Olx Case Study: Creating an award-winning customer service brand

  • Micromax Case Study: Alleviating Customer Anxiety

  • MTS India achieves industry best first-response time on social using OneDirect

  • 5 Best Practices for Customer Service on Social Media

  • Tool Review: OneDirect

  • Three practical ramifications of overlap of marketing and customer service

  • 7 Must-have Social CRM Capabilities

  • Seven blunders brand managers make

  • “Improving Customer Experience”

  • Why customer service sucks in India?

  • Importance of Integrating Online Conversations with Internal CRM

  • How will CEM/CRM Evolve with Technology in India over the Next Few Years?

  • 7 trends that will change customer experience in India

  • Keynote discussion: Customer Experience Management globally

  • Panel discussion: How will Customer Experience Management evolve with technology

  • "How will mobile change Customer Experience Management?" - Ankur Singla

  • Panel discussion: Overlap of Marketing, PR, and Customer Service in the digital age

  • Taming the social media beast: Customer Service on Twitter

See What OneDirect Can Do For You